I would rate this less than 1 star if I could. I left an item behind in a hotel in Princeton, WV & immediately called to see if the management would ship it to me. They said yes but I would have to call UPS to pick up the item. No problem - I called the UPS store on Monday and was immediately put on hold. Please note this is a long distance call and I was put on hold before I could tell the clerk what I needed. I stayed on hold for 15 minutes then I hung up the phone. I called back later in the day, same deal - put on hold for 15-20 minutes and was told they had a lot of walk-in customers. I guess they only want walk-in customers because their customer service on the phone is terrible. I will never, at least I hope not, have to use this particular store again. Three days later, I finally talk to a person and explain the situation. It's very weird but I have to sign a credit card receipt and return to them before they will send my package. Hopefully I will eventually receive my package because I could have driven to the hotel and picked it up myself if I had known what a hassle this would become.
The manager here is Awesome
Great service if you are a walk in. I have emailed this location twice to inquire about mailbox rates and have never received an answer.
After dealing with a company that had the worst customer service I have ever had, this store was a breath of fresh air! The employees were extremely helpful over the phone and in person. They were so very kind and it was greatly appreciated! In the future when I have to ship anything I will be going back here guaranteed. Thank you for your service!!!
The Ups Store is a US Finance company based in Bluefield, Virginia. The Ups Store is located at 4035 College Ave #180, Bluefield, VA 24605, USA.
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