I had a great experience during my time in this store. Cody was very helpful and I would recommend him to anyone looking to buy furniture! Will definitely be back.
Ashley Furniture is a terrible company. The sale process ironically goes well. The warehouse and delivery people is where it goes bad. I’ve seen how they store furniture in the warehouse in Nitro, WV - a mess. No wonder 50% of each delivery and replacement delivery is damaged. Their tent sale for clearance items had sofas sitting in water from rain. We had gift cards from them putting holes in our stairwell wall from delivery workers. It took us a year to get all the furniture we ordered. Then part of our office set broke with normal usage and had to get it returned because they couldn’t replace it. Today we tried to use our gift card from our wall damage on accessories because I won’t buy anything else that needs a delivery. This location refused our gift card because it was issued from the Ashley Furniture in Charleston, WV and wer’e here visiting for the holiday. Do not shop here. Poor quality furniture and even worse customer service.
Store is very clean and full of beautiful home decor. Front desk was very helpful and polite! Will be coming back :)!
In reference to a post made by Carla Saunders which gave Ashley HomeStore a 1.0 star rating. On behalf of Ashley HomeStore of Bluefield, VA we apologize for your negative experience. It is our mission to give every customer excellent service and product. As many may not be aware, Ashley HomeStores are individually owned and operated. The Bluefield, VA location and Charleston, WV location are not affiliated by the same ownership although all HomeStores want to represent the brand effectively. I personally apologize for any experience you may have had with either location. Both HomeStores and their owners are upstanding citizens who have been in the furniture business for many years and want every guest to be a returning guest. We hope you visit us in the future and give our employees and our amazing brand another opportunity to service you and your family. We appreciate all feedback which allows us to better our business. We hope to see you again. Thank you.
Very friendly and helpful employees. Great store. The store has very lovely furniture.
Ashley Homestore is a US Furniture Store based in Bluefield, Virginia. Ashley Homestore is located at 560 Commerce Dr, Bluefield, VA 24605, USA.
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